Operations GCC

As Operations GCC, we are a highly skilled and agile team of 13 professionals, committed to delivering expert support for the SAP SuccessFactors HR system across the Volkswagen Group.

Knowledge & Experience

Our team offers extensive knowledge and practical experience across a wide range of SuccessFactors modules, including
 
  • Employee Central (EC),
  • Recruiting (REC),
  • Onboarding (ONB),
  • Document Management System (DMS),
  • and Reporting (REP).
We provide specialised support to ensure these modules run smoothly, securely, and in alignment with business needs.
 
We also support the Data Adoption Platform (DAP), an interactive guidance solution designed to enhance user experience and facilitate seamless navigation within the SuccessFactors environment.
 
Beyond module support, we play a key role in RBP governance, Change Request and Release Management, helping to maintain system integrity, manage access rights, and coordinate updates and enhancements across the platform.

Trusted Partner

We are a trusted partner to HR teams throughout the Group, with a strong focus on collaboration, precision, and continuous improvement.
 
Our mission is to ensure that SuccessFactors remains a reliable and efficient tool for managing people, processes, and performance.
SAP SuccessFactors is a comprehensive cloud-based Human Capital Management (HCM) solution designed to help organizations manage their workforce more effectively. It offers a wide range of tools for core HR functions such as employee data management, payroll integration, and organizational planning, while also supporting advanced talent management processes like recruiting, onboarding, performance tracking, learning and development, and succession planning. Its user-friendly interface, scalability, and integration with other SAP systems make it a popular choice for businesses aiming to enhance employee experience and streamline HR operations.

Our vision

To be a reliable partner in supporting the digital transformation of HR processes using SAP SuccessFactors, helping organizations achieve operational excellence and employee engagement.

Our mission

We provide expert guidance, smooth system integration, and continuous support to optimize HR operations. Through collaboration, knowledge sharing and practical experience, we help companies to unlock the full potential of their digital workforce.

Our Team

Petr Hložek
Module/Role: Coordinator Group HS Operations

 +420 734 290 238
petr.hlozek@skoda-auto.cz

Experience: Several years of experience in corporate strategy and market management, then led the roll-out of Hello Success across Eastern Europe. Now coordinates global Tier 2 Hello Success Operations & Support in Škoda for Volkswagen AG.

Šárka Goldbachová
Module/Role: CR/Release Coordinator

+420 730 869 807
sarka.goldbachova@skoda-auto.cz

Experience: Experienced in driving organizational transformation through effective change management strategies, particularly in HRIS implementations. Acted as a key user and training coordinator during the local rollout of SuccessFactors at Škoda Auto, responsible for hyper-care support, managing change requests, and coordinating workaround solutions to ensure smooth adoption.

Skilled in data migration and SuccessFactors reporting. Known for deep system knowledge and a strong focus on data validation and process integrity throughout the change lifecycle.

Anna Vališová
Module/Role: RBP

+420 730 869 834
 anna.valisova@skoda-auto.cz

Experience: Specialized in managing access and security within SAP SuccessFactors, with a strong focus on Role-Based Permissions (RBP). Played a central role in shaping permission strategies by designing custom roles and user groups, ensuring alignment with organizational policies and compliance standards.

Supported system stability through regular audits, proactive troubleshooting and continuous refinement of permission structures. Actively contributed to SAP SF release cycles by coordinating testings and validating changes across modules.

Kateřina Sekaninová
Module/Role: RBP

+420 730 860 110
katerina.sekaninova@skoda-auto.cz

Experience: Conducting analyses and creating permission groups within the implementation of Hello Success, providing RBP support, and ensuring compliance through audits. Extensive experience in HR administration, local implementation of SuccessFactors, and practical usage of various modules.

Mirka Boukalová
Module/Role: REC

+420 732 294 078
mirka.boukalova@skoda-auto.cz

Experience: Implementation of Hello Success at Škoda Auto as a Product Owner for PMGM and SP&CDP, Business Analyst, and UA-Tester with complex system knowledge including data validation processes. Extensive experience in event management for employer branding, coordinating management and motivation events. Proficient in managing HR IT projects and services, administering employee and team portals, and providing hyper-care support, change request management, and workaround activities.

Jan Novák
Module/Role: EC/ REP

+420 730 869 711
jan.novak15@skoda-auto.cz

Experience: Managing the SF Reporting, administering EC, and ensuring data quality and consistency through ETL processes. Extensive experience in SF Advanced Reporting, data manipulation in Power Query, VBA, and SQL, as well as monitoring data quality and conducting regular checks.

Alena Kozaková
Module/Role: EC

+420 734 298 161
 alena.kozakova@skoda-auto.cz

Experience: Data migration, validation, and testing of SuccessFactors modules, collaboration with international teams, and administration of HR systems at Škoda Auto.

Tereza Pförtnerová
Module/Role: EC

+420 730 869 501
tereza.pfoertnerova@skoda-auto.cz

Experience: roll-out of Hello Success Factors at Škoda Auto, serving as an Orga partner and UA Tester. Extensive experience as a project coordinator and product owner of the Škoda Auto employee portal, leading agile project teams and coordinating CMS training. Proficient in managing HR IT projects and services, providing hyper-care support, and solving incidents and change requests. Knowledgeable in EC, particularly the organizational part, and experienced in testing functionalities.

Veronika Kulichová
Module/Role: EC

+420 730 862 789
veronika.kulichova@skoda-auto.cz

Experience: Providing extensive experience in HS Data migration, validation reports, and SAP testing modules. Additionally, cooperating with HS central teams in Germany, India, and Portugal, and administering HR systems at Škoda Auto (SAP, SF KOMPAS).

Marek Pelc
Module/Role: DAP/DMS

+420 730 864 165
marek.pelc@skoda-auto.cz

Experience: Project manager with expertise across diverse domains, serving as a Product Owner of Jobs and Skill Catalogue and HS LMS. Specializing in the implementation of Hello Success LMS and Jobs and Skill Catalogue at Škoda Auto, with complex system knowledge including data validation and migration processes. Key user responsible for change requests management and cooperation with the HS central team in Germany.

Lukáš Došlý
Module/Role: DAP/DMS

+420 703 867 863
lukas.dosly2@skoda-auto.cz

Experience: Experienced UX specialist with a strong focus on web and mobile applications. Demonstrated expertise in digital text management and product ownership of the Phrase app. Specialized in SAP SuccessFactors DMS (OpenText). Proficient in Agile frameworks (Scrum, SAFe), ITIL practices, software development, and advanced AI solutions.

Monika Soukupová
Module/Role: DAP

+420 704 941 013
monika.soukupova@skoda-auto.cz

Experience: Project manager with extensive experience across diverse domains, serving as Stream leader for HS Operations and Supports implementation with complex systeme of knowledge. Cooperation with the HS central team, Tester.

Ivana Juršťáková
Module/Role: ONB

+420 730 862 440
ivana.jurstakova@skoda-auto.cz

Experience: Recruiter Onboarding at Škoda Auto, processing requests in SF and SAP. Extensive experience as an HR Specialist, and coordinating management and employee motivation events. Proficient in Recruiting, Onboarding, and EC in SF and SAP, and experienced as a UA-tester of functionalities in Onboarding in Hello Success.

Strategic focus areas

EC
Employee Central

The core HR module that serves as the central system for employee data, organizational structure, and HR processes. It enables global HR management with localized compliance and reporting.
Novák, Kozaková, Kulichová, Pförtnerová

REC
Recruiting

Supports the entire talent acquisition process, from job requisition to candidate selection. It enhances employer branding, streamlines hiring workflows, and improves candidate experience.
Boukalová

ONB
Onboarding

Facilitates smooth transitions for new hires by automating onboarding tasks, providing personalized experiences, and integrating with other HR systems to ensure readiness from day one.
Juršťáková

DMS
Document Management System

Manages employee-related documents securely and efficiently. It supports digital storage, version control, and compliance with data protection regulations.
Došlý

DAP
Digital Adoption Platform

The DAP module offers step-by-step instructions for software tasks, reducing the need for traditional training and support materials, optimizing costs and employee capacity. It collects user interaction data for analytics to quickly identify and resolve process issues, and is available to all entities within the Hello Success project in VWG.
Soukupová, Pelc

RBP
Role Based Permission

Controls access to data and functionalities based on user roles. It ensures security and compliance by defining who can view or edit specific information within the system.
Sekaninová, Vališová

REP
Reporting

Enables organizations to access, analyze, and visualize HR data efficiently. It offers various tools such as Ad Hoc Reports, Dashboard Reports, and Canvas Reports, allowing users to create customized reports based on employee data, performance metrics, and other HR processes.
Novák

Change Request and Release Management

Manages change requests to continuously enhance SuccessFactors in alignment with the goals of the VW Hello Success program. Its structured governance ensures a smooth Request to Deployment (RtD) process, enabling efficient and compliant releases that follow Group standards and strategic direction.
Goldbachová